frontline communications, learning & development

Much of my corporate communications career has involved helping frontline employees understand complex information and put it into practice with customers. I have developed communications, learning, and enablement solutions supporting product launches, technology implementations, network upgrades, and other significant business changes across employee and authorized reseller audiences.

Examples include a fraud-prevention eLearning program designed to reduce retail risk related to customer payments and returns, as well as a multimedia learning initiative that helped frontline employees better understand wireless network performance and communicate confidently with customers.